ServiceNow
Santa Clara, CA · Oct 2016 - present
Design lead for the Security Operations team, which consists of 4 designers across the globe.
I led a recent launch of ‘Vulnerability Response 2.0’, a product that enabled organizations to prevent cyber attacks. A record number of customers installed the beta and it has generated an additional $10M+ revenue in the pipeline for 2022.
Previously, I launched Security Incident Response 2.0, which enabled organizations to respond to cyberattacks efficiently. This resulted in a patent, a new revenue stream, and spurred a company-wide re-platforming exercise.
Zazzle
Pittsburgh, PA · Jan 2016 - Aug 2016
Worked with our client Zazzle as part of the Master’s in Human-Computer Interaction thesis project to establish the company into a lifestyle brand. Conducted qualitative user research to uncover insights and design a proof of concept that our client launched in 2018.
https://www.mehmz.com/
Carnegie Mellon University
Pittsburgh, PA · Aug 2015 - Aug 2016
A memorable time in learning and practicing fundamentals in user research and interaction design.
Exeter Group, Inc.
Bangalore, India · Jun 2012 - May 2015
Worked as a full stack developer at a digital agency building applications for the health insurance market in the United States. Led a team of 4 developers to develop a web style guide for the product suite.